UG88 Privacy Policy

1. Overview

This Privacy Policy applies to all users who access, register with, or interact with the UG88 platform at ug88.lt. UG88 operates as an online gaming and betting platform serving players across the Philippines.

By creating an account and using the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described here. This policy should be read together with the Terms & Conditions.

UG88 is the data controller for the personal information collected through the platform. We are responsible for deciding how and why your data is processed, and we take that responsibility seriously. Any questions about this policy can be directed to our support team at [email protected].

2. Data We Collect

UG88 collects personal information from you at different points during your use of the platform. The type of data collected depends on how you interact with us:

Registration & Account Data

• Full legal name and date of birth
• Email address and mobile number
• Username and encrypted password
• Residential address in the Philippines

Identity Verification (KYC)

• Government-issued ID (such as a PhilSys ID, passport, driver's licence, or SSS/GSIS ID)
• Selfie or photo verification where required
• Proof of address documentation if requested

Transaction & Financial Data

• Deposit and withdrawal history
• Payment method details (e.g., GCash account reference, Maya account reference, bank account number) — only what is necessary to process transactions
• Transaction amounts in Philippine Peso (₱ PHP)

Platform Usage Data

• Login timestamps and session duration
• Games played and betting activity
• Device type, operating system, and browser information
• IP address and approximate location

Communications Data

• Messages sent to customer support
• Feedback, survey responses, or promotional opt-in preferences

UG88 does not collect sensitive personal information beyond what is required for identity verification and compliance purposes. We collect the minimum data necessary to operate your account effectively.

3. How We Use Your Data

UG88 uses the personal information we collect for specific, clearly defined purposes. We do not use your data for anything beyond what is described here without your separate consent.

You may opt out of promotional communications at any time by contacting support. Opting out of marketing messages does not affect transactional or account-related communications.

4. Data Sharing

UG88 does not sell, rent, or trade your personal information to any third party. Data may be shared only in the following limited circumstances:

• Payment Processors: Your transaction data is shared with Philippine payment providers (such as GCash, Maya, and local banks) solely to process your deposit or withdrawal.
• Identity Verification Partners: KYC data may be passed to verified identity verification service providers to confirm your eligibility and comply with applicable requirements.
• Game Providers: Certain gameplay data may be shared with third-party game studios whose products are available on the UG88 platform, to the extent necessary for game operation.
• Legal & Regulatory Authorities: UG88 may disclose information to Philippine government authorities or law enforcement when required to do so by applicable law or in response to a lawful order.
• Service Providers: Technical partners supporting platform hosting, fraud detection, and analytics may access limited data under strict confidentiality obligations and only to perform their contracted functions.

All third parties who access your data are contractually required to handle it securely and in accordance with applicable data protection standards. They are not permitted to use your data for their own purposes.

5. Data Security

UG88 applies a range of technical and organisational measures to protect your personal information from unauthorised access, disclosure, or loss:

• SSL Encryption: All data transmitted between your device and the UG88 platform is encrypted using industry-standard SSL/TLS protocols.
• OTP Verification: Sensitive account actions, including login and withdrawals, are protected with one-time password (OTP) verification sent to your registered mobile number.
• Access Controls: Internal access to personal data is restricted to authorised UG88 personnel who require it for their specific job functions.
• Password Protection: Account passwords are stored in hashed form. UG88 staff cannot view your password in plain text and will never ask you for it.
• Session Management: Inactive sessions are automatically timed out to reduce the risk of unauthorised access from shared devices.

While UG88 takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. You are also responsible for keeping your login credentials safe on your end. If you suspect your account has been compromised, contact support immediately.

6. Data Retention

UG88 retains your personal information for as long as your account is active and for a reasonable period after account closure, in line with applicable legal and operational requirements.

• Account and transaction records are typically retained for a minimum of five years after the date of your last transaction, as may be required for compliance and audit purposes.
• KYC documents are retained for the period required by applicable Philippine regulations on identity verification and record-keeping.
• Support communications are retained for a period sufficient to resolve disputes or respond to enquiries relating to past interactions.
• Anonymised or aggregated usage data, which cannot identify you, may be retained indefinitely for platform analytics and improvement purposes.

When your data is no longer required for any of the above purposes, UG88 will securely delete or anonymise it.

7. Cookies

UG88 uses cookies and similar tracking technologies to improve the performance and usability of the platform. Cookies are small text files stored on your device when you visit the site.

• Essential Cookies: Required for the platform to function correctly, including maintaining your login session and remembering your preferences.
• Analytics Cookies: Used to understand how players navigate the platform so we can improve the overall experience. Data collected through these cookies is aggregated and does not identify individuals.
• Security Cookies: Help detect and prevent fraudulent activity, such as bot logins or unusual access patterns.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain features of the UG88 platform correctly.

8. Your Rights

As a registered member, you have the following rights with respect to your personal information held by UG88:

• Right to Access: You may request a copy of the personal information UG88 holds about you.
• Right to Correction: If any of your personal information is inaccurate or outdated, you can request that it be updated.
• Right to Deletion: You may request deletion of your personal data in certain circumstances, subject to our legal retention obligations.
• Right to Withdraw Consent: Where processing is based on your consent (such as marketing communications), you can withdraw that consent at any time without affecting your account status.
• Right to Lodge a Complaint: If you believe your data has been mishandled, you may raise a concern directly with UG88 support in the first instance.

To exercise any of these rights, please contact UG88 support at [email protected] with your registered account username and a description of your request. We aim to respond within a reasonable timeframe.

9. Minors

UG88 is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. Age verification is a mandatory part of the registration and KYC process.

If UG88 determines that a registered account belongs to someone under 21, that account will be immediately suspended, the registration data will be deleted, and any deposited funds will be returned after identity confirmation. Parents or guardians who believe a minor has registered on UG88 should contact support immediately so the account can be reviewed and closed.

10. Changes to This Policy

UG88 may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable requirements. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top.

We encourage you to review this page periodically. For significant changes that materially affect how your data is used, UG88 will make reasonable efforts to notify active members through account notifications or email. Continued use of the platform after the updated policy is posted constitutes your acceptance of the revised terms.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how UG88 handles your personal information, you can reach us through the following:

You may also visit the FAQ page for answers to common questions about your account, data, and platform policies.